Shipping and Returns

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Shipping and Returns

This Delivery and Returns Policy (“Policy”) explains how Cremile.com (“we,” “our,” “us”) handles shipping, delivery, returns, and refunds for products purchased on Cremile.com. By placing an order, you agree to this Policy.

1. Delivery / Shipping

a) Order Processing

  • Orders are usually processed within 1–3 business days.

  • You will receive a confirmation email once your order has been shipped, including tracking information (if available).

b) Shipping Methods & Times

  • Delivery times vary depending on your location and chosen shipping method.

  • Estimated delivery times:

    • International: 4–5 business days. Shipping from Lithuania.

c) Shipping Costs

  • Shipping costs are calculated at checkout and depend on the delivery method and destination.

  • Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.

d) Delays & Issues

  • While we make every effort to deliver on time, Cremile.com is not responsible for delays caused by carriers, customs, extreme weather, or unforeseen circumstances.

  • Please ensure your shipping information is accurate. Cremile.com is not responsible for lost or misdirected packages due to incorrect addresses.

2. Returns & Refunds

a) Eligibility

  • Returns are accepted within 14 days of receiving the order.

  • Items must be unused, unopened, and in their original packaging.

  • Some products (e.g., opened cosmetics, personal care items) may not be eligible for return due to hygiene reasons.

b) How to Return

  1. Contact our customer support at [Insert Email Address] with your order number and reason for return.

  2. We will provide instructions for returning the item.

  3. Ship the item back using a trackable shipping method.

c) Refunds

  • Refunds are processed within 7–14 business days after we receive and inspect the returned item.

  • Refunds are issued to the original payment method.

  • Shipping fees are non-refundable, unless the return is due to our error (e.g., defective or wrong item).

d) Exchanges

  • If you wish to exchange a product, contact us at [Insert Email Address]. Exchanges are subject to product availability.

e) Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage.

  • We will provide a replacement or issue a full refund.

3. Contact Us

For any questions about delivery, returns, or refunds, please contact us:

Email: info@cremile.com
Phone: +370 681 88018